Terms of Service

1. About these Terms

These Terms govern the use of Call Hero’s AI phone assistant service (“the Service”) by the business or person subscribing to it (“you”, “the Client”).

By subscribing to or using the Service, you agree to these Terms. If you are accepting these Terms on behalf of a business, you represent that you have authority to do so.

Call Hero is operated by Chahed Dennaoui, ABN 83 746 320 423, of Sydney, New South Wales (“we”, “us”, “Call Hero”).

2. The Services

Call Hero provides an AI-powered phone assistant (“Jade”) that answers inbound calls to your business, captures caller details, and books appointments into your nominated calendar or practice management system.

The Service includes a dashboard where you can review call transcripts, summaries, and booking details.

We may add, change, or remove features of the Service over time. We will not materially reduce the core functionality during your subscription term.

3. Eligibility and account

You must be at least 18 years old and have authority to bind the business you represent.

You agree to provide accurate information when creating your account and to keep your account credentials secure. You are responsible for all activity under your account.

4. Trials

We may offer a trial of the Service. Trial periods, features, and durations are set out at the time of offer.

Trials do not require a credit card. If you do not convert to a paid plan, your trial access ends automatically with no charge.

5. Fees and payment

Subscription fees are set out on your quote or service agreement and confirmed at the time of subscription. Fees are billed monthly in advance.

Payment is processed by Stripe. We do not store your card details.

If a call volume exceeds your plan’s included calls, excess calls are charged at the rate published on your quote or service agreement.

All fees are in Australian dollars and include GST where applicable.

6. Cancellation and suspension

Either party may end the subscription with 30 days written notice. There is no exit fee.

We may suspend or terminate access immediately if you breach these Terms, use the Service unlawfully, or fail to pay fees when due.

Upon termination, we will retain your data in accordance with our Privacy Policy and applicable law. You may export your data before termination.

7. Your responsibilities

You agree to inform callers that calls may be answered by an AI assistant and may be recorded, where required by applicable law or your own privacy obligations.

You will not configure the assistant to collect sensitive information (including health information as defined under the Privacy Act) without agreeing the scope of that collection with Call Hero first.

You are responsible for the accuracy of the information you provide about your business — hours, services, practitioners, fees — that Jade uses to answer calls.

You will not use the Service to send spam, make unsolicited calls, or for any purpose that violates Australian law.

8. Service availability

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. Scheduled maintenance is conducted outside business hours where possible.

We are not liable for outages caused by factors outside our control, including telephony provider failures, third-party API changes, or internet connectivity issues.

9. The AI assistant — what it is and is not

Jade is an automated AI assistant. She is not a human. She may make errors, may not understand every request, and may not be able to handle every call.

Jade does not provide clinical advice. She does not triage symptoms, assess urgency, or recommend treatment. She directs callers to a practitioner for anything clinical.

Jade identifies herself as an AI assistant at the start of every call.

Jade is not an emergency service. She directs anyone describing a genuine emergency to call 000 or attend an emergency department.

10. Data and privacy

Our handling of personal information is governed by our Privacy Policy, available at callhero.com.au/privacy, which forms part of these Terms.

We store data in Australia and encrypt it at rest and in transit. We do not sell personal information.

11. Intellectual property

We own all rights in the Service, including the software, the AI assistant, and the Call Hero brand.

You own the call data generated by your business — transcripts, summaries, and booking details.

You grant us a licence to process call data as needed to provide the Service, for the duration of your subscription and any retention period required by law.

12. Liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded.

To the extent permitted by law, our liability for any breach of a non-excludable guarantee is limited, at our option, to resupplying the Service or paying the cost of resupply.

Our total liability for any claim arising from or in connection with these Terms or the Service is capped at the amount of fees paid by you in the 3 months preceding the event giving rise to the claim.

We are not liable for any indirect, consequential, special, or punitive loss or damage.

Nothing in these Terms limits liability for fraud or for personal injury caused by negligence where such limitation would be unlawful.

13. Force majeure

Neither party is liable for failure or delay in performance caused by events outside their reasonable control, including natural disasters, telecommunications outages, government action, or other force majeure events.

14. Indemnity

You indemnify us against any claim, loss, or damage arising from your breach of these Terms, your misuse of the Service, or your violation of any law or third-party right.

15. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party, including fee arrangements, technical details, and business information. This obligation survives termination.

16. Changes to these Terms

We may update these Terms from time to time. The current version is always at callhero.com.au/terms. We will notify clients by email of material changes.

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to a successor entity without restriction.

18. Disputes

If a dispute arises, the parties will first attempt to resolve it informally. If unresolved within 30 days, either party may commence legal proceedings.

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales.

19. General

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.

No waiver of any breach constitutes a waiver of any future breach.

These Terms constitute the entire agreement between the parties regarding the Service.

20. Contact

Call Hero

Email: [email protected]

ABN 83 746 320 423

Sydney, New South Wales, Australia